We’re here to help.
Most questions are answered below. For anything else, reach us directly — we typically reply within 24 hours, every day.
Reply time: typically within 24 hours, often faster. Include your order email and (if relevant) the list URL so we can find your order quickly.
/ Quick answersCommon questions
Five things buyers ask most often. If your situation isn’t covered, email us — we read every message.
I didn't receive my download link+
First, check your spam / promotions folder for an email from support@publicleads.com — most missing emails land there. If it's not there after 10 minutes, email us with the address you used at checkout and we'll resend immediately.
My payment failed — what now?+
The most common cause is a foreign-currency mismatch — we charge in USD for every list, and some banks decline foreign-currency charges by default if your card isn't USD-denominated. Try a different card (Visa or Mastercard usually work), enable foreign transactions in your bank's app, or email us and we can send a Stripe payment link with extra options.
How do I get a refund?+
All sales are final because the dataset is delivered instantly as a CSV. That said, if the delivered data materially differs from the page preview (e.g. significantly fewer records, or widespread inaccurate contact details), email support@publicleads.com within 7 days with your order email and specific examples. We review each case individually and may issue a refund or replacement at our discretion. See /refund for the full policy.
Is the data suitable for cold B2B outreach?+
Yes — it's publicly-listed business contact information, well-suited to B2B outreach. Under CASL (Canada) you can rely on implied consent for business emails that are conspicuously published without a no-contact notice, when your message relates to the recipient's work; CAN-SPAM (US) requires no opt-in for B2B. As the sender of record, you handle the standard requirements: identify yourself with accurate headers, include a valid physical mailing address and an easy unsubscribe, and honor opt-outs within 10 business days. See our Compliance & Responsible Use page for the full guide.
How often is the data updated?+
The full dataset is refreshed monthly. New operators get added and closed businesses removed each cycle. If you bought a list more than 30 days ago and want the latest version, email us and we'll send a free updated copy.